FAQ's

Got Questions?

Frequently Asked Questions

Everything you need to know before you buy. Can't find your answer? We're a quick call or email away.

Ordering & Payment

What payment options do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and Shop Pay installments so you can spread the cost over time.

Can I customize the size of my Cowhide Patchwork Rug?

Yes. Custom sizes are available — email us at sales@poshrug.com with your dimensions and we'll provide a quote. Custom rugs follow the same 3–4 week handmade lead time.

Where else can Poshrug products be purchased?

Poshrug.com is always the best place to shop — you get the full selection, direct pricing, and personal support from Anna and Lisa. We also list select products on Amazon and eBay.

Shipping & Delivery

How long does a Cowhide Patchwork Rug take to arrive?

Our patchwork rugs are handmade to order. Allow 3–4 weeks total: 2–5 days for hide selection and preparation, 2–5 days for hand-cutting and sewing, then 5–7 business days via FedEx. We send tracking as soon as your rug ships.

How long does a Sisal Rug take to arrive?

Sisal rugs are stocked and ship within 3–7 business days. Expect delivery within 1–2 weeks of ordering.

Do you ship internationally?

We currently ship to the continental United States. If you're outside the US, email us at sales@poshrug.com — we'll do our best to make it work.

Products & Quality

Can I see a sample before ordering?

Yes — and we strongly encourage it. We offer 2 ft × 2 ft samples made to the same standard as full rugs, so you can check the exact hide quality, color accuracy, and stitching before committing. Email sales@poshrug.com to request one.

What if I can't find the rug I'm looking for?

Our catalogue grows constantly and custom work is welcome. Tell us what you have in mind — colourway, pattern, size — and we'll see what we can do.

Contact & Support

How do I reach the Poshrug team?

Call us at 917-768-0054 or email sales@poshrug.com. We're based in Stamford, CT. Our hours are Monday–Friday, 9 AM–6 PM EST, and you'll typically hear back within one business day.