FAQ's

Contact:

Email: sales@poshrug.com - We always reply withing 24 hours.

Toll Free Number US: +1 (800)-591-5095

Payment Options: Credit Card | PayPal | Amazon Pay | Apple Pay

Shipping Times:

Cowhide Patchwork Rugs: Custom made, ships within 15- 20 business days. Shipped by FedEx in the US, and DHL internationally. We do ship to most countries. Rugs can be customized to any size

Machine Made Rugs (Oriental weavers): Ships within 7- 9 business days or earlier. UPS shipping. Rugs shipped withing the US only. Have trouble finding your rug, let us know we are an email away.

Sisal Rugs: Custom made, ships within 10 - 15 days. Ships only in the US. Shipped by UPS

Reviews: https://poshrug.com/pages/reviews-1

Social Media: Facebook | Instagram | Pinterest | Twitter (@Poshrug)

You can also buy our rugs from Houzz in the US.

Shipping & Returns

Refunds:

30 days, no questions asked refunds. No restocking fee. The only request we have is, after unpacking if you do not like the rug, please do pack the rug in the original packing material and keep it ready to ship. Drop us an email and we will send you a return label.

The 30 day period starts after the rug was delivered.

Order Confirmation:

After placing an order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  All of our rugs ship direct from the manufacturer; allowing us to minimize your costs by eliminating unnecessary transport, labor, and warehouse expenses.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If the item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail at which point you will have the option to cancel or wait for the back ordered item to become available.  If the item(s) are available for immediate processing, the invoice amount will be charged and the order submitted.

Order Processing & Shipment:

Once the order has been submitted to our supplier, it will be processed and shipped within the time frame specified within the shipping tab of the product description.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us by the latest day your order is estimated to ship out, feel free to follow up with us by phone (855-565-4842), live chat, or via our contact form.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged please contact us and we will initiate the return process and provide instructions on the next step.

Cancellations:

Orders may be canceled anytime before tracking information is received.  If tracking information has not been sent out than the order has not been shipped out and cancellations are permitted.  Orders may not be cancelled after an order has been shipped. 

Size Conversion

All sizes are quoted in feet and inches please use the following measurements for conversion

• 1 foot = 0.3048 meters
• 1 meter = 3.28084 feet
• 1 inch = 2.54 centimeters
• 1 cm = 0.3937 inches

Measurements are in width * length, the longer measurement is the length and the shorter measurement is width.

Ex: a 4 feet by 6 feet rug - 6 feet or 1.82 meters length and 4 feet or 1.21 meters width

Cowhide Patchwork Rugs are shipped worldwide and these measurements can come in handy for measurement.

Google has a nifty calculator at the top of its search page, can be accessed via the top of its search page

https://www.google.com/search?q=foot+to+meter

Please feel free to reach us at sales@poshrug.com for clarifications.